Stop code 0x00000024: NTFS_FILE_SYSTEM
Updated
Cleared for publishing after the automated checks on .
What the code means
This indicates a problem occurred in ntfs.sys, the driver file that allows the system to read and write to NTFS drives. (Bug Check 0x24: NTFS_FILE_SYSTEM)
Code facts for 0x00000024
| Code as Windows shows it | 0x00000024 |
|---|---|
| Type | Stop code (bug check) |
| Symbolic name | NTFS_FILE_SYSTEM |
| Hexadecimal, 8 digits | 0x00000024 |
| Decimal (unsigned) | 36 |
| Decimal (signed 32-bit) | 36 |
| Group | Stop codes |
Read with care
- A stop (bug check) code is not a Win32 or HRESULT code. Read as Win32 error 36 it would be ERROR_SHARING_BUFFER_EXCEEDED, which is unrelated. (Bug check code reference, System Error Codes (0-499))
Code facts: Bug Check 0x24: NTFS_FILE_SYSTEM (Microsoft Learn, CC BY 4.0), checked Nov 14, 2026.
Code facts: Bug check code reference (Microsoft Learn, CC BY 4.0), checked Nov 14, 2026.
Where this error shows up
This code shows up on a blue screen, after Windows stops and restarts.
Applies to
Stop-code support page: Windows 11 and Windows 10 (as listed at the top of the Microsoft page). Bug check page: Windows (reference for programmers, no version list).
These steps come from a Microsoft page written for advanced users.
Try these first
These steps carry no risk flag in the data. They keep the order of the full list below, which is not reordered. A step without a flag is not a promise that it is safe for your computer.
4 steps to try, in order
Steps are grouped by the Microsoft page they come from. The page lists only what those pages give; other causes of 0x00000024 are not covered. 2 steps are flagged.
If this page and Microsoft's page differ, follow Microsoft's page.
Microsoft also gives general steps that cover this code: see the general steps in the stop codes group. Each block there says which codes its Microsoft page gives the steps for.
From: Bug Check 0x24: NTFS_FILE_SYSTEM
Source: Bug Check 0x24: NTFS_FILE_SYSTEM (Microsoft Learn), checked Nov 14, 2026. © Microsoft, licensed under CC BY 4.0. Steps shortened and reworded by PC Driver Update.
From Microsoft's bug check page, which says it is written for programmers. Only its basic, non-debugger troubleshooting lines are used.
Check Event Viewer
Check Event Viewer for hard drive error messages in the System Log that might help pinpoint the device or driver that is causing the error.
Disable monitoring tools
Changes security settingsTry disabling any virus scanners, backup programs, or disk defragmenter tools that continually monitor the system.
Microsoft advises: If you remove security software, first make sure you know how to reinstall it and that any product keys are on hand. Windows Defender helps protect the device in the meantime. (Get help with Windows upgrade and installation errors)
Hardware diagnostics
Run the hardware diagnostics supplied by the system manufacturer for the storage subsystem.
Scan the drive for errors
Changes disksUse the scan disk utility: select and hold (or right-click) the drive, select Properties > Tools, then select Check now.
Microsoft advises: Back up your personal files before you try these fixes. (Back up and restore with Windows Backup)
Stop and get help
If these steps do not fix the problem, or you are not sure about a step, stop and get help from Microsoft Support or from the maker of your PC. Stop at once if the data on this computer is at risk: back up your files first, or ask a professional before you go on.
Dates and review
| Automated checks | first check: ; fourth check: |
|---|---|
| Microsoft pages read |
|
| Review status | Cleared for publishing after the automated checks on . |